Privacy Policy
Effective Date: August 16, 2026
At TaiwanMart (thetaiwanmart.com), we value your privacy and are committed to safeguarding your personal data in compliance with Singapore’s Personal Data Protection Act (PDPA). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or use our custom sourcing services.
1. Information We Collect
We collect personal data that you voluntarily provide to us when placing an order, creating an account, subscribing to our mailing list, or submitting a custom sourcing request:
- Name and contact information (email, phone number, Singapore delivery address).
- Payment confirmation details (PayNow screenshots or transaction IDs).
- Custom sourcing preferences and product requirements.
- Account login credentials.
2. How We Use Your Personal Data
- Order Fulfillment: Processing your transactions, procuring items from Taiwan, arranging local delivery within Singapore, and updating you on order status.
- Custom Sourcing: Communicating quotes and sourcing availability for items requested via our Custom Order section.
- Customer Support: Resolving inquiries, processing returns or refunds within our policy windows, and handling feedback.
- Marketing & Communications: Sending newsletters, promotions, and shop updates if you have explicitly opted in (you can unsubscribe at any time).
- Legal & Security: Preventing fraud, ensuring website security, and complying with applicable legal obligations under Singapore law.
We use your personal data strictly for reasonable business purposes, including:
3. Disclosure of Personal Data
We do not sell, rent, or trade your personal data to third parties. We only share necessary data with trusted service providers who assist us in operating our platform:
- Logistics & Courier Partners: Third-party delivery providers in Singapore to fulfill and deliver your orders.
- Payment Gateways: Secure payment processors (e.g., PayNow, card processors) to authorize and handle transactions securely in SGD. We do not store full credit card details on our servers.
- IT & Hosting Providers: Platform and technical infrastructure providers that support website functionality and database security.
- Legal & Regulatory Authorities: When required by law or to protect the rights, property, and safety of TaiwanMart, our customers, or others.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember shopping cart items, analyze traffic, and improve site performance. You can choose to disable cookies through your web browser settings; however, doing so may affect certain features or functionalities of the site.
5. Third-Party Links
Our site may contain links to external third-party websites or social media platforms. We are not responsible for the privacy practices, policies, or content of external sites. We encourage you to review the privacy policies of those platforms when visiting them.
6. Data Security & Retention
- Security Measures: We implement industry-standard administrative, technical, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
- Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required for legal, accounting, or business compliance under Singapore law.
7. Your Rights (Access, Correction & Withdrawal)
- Access & Correction: You may request access to or correction of the personal data we hold about you.
- Consent Withdrawal: You may withdraw your consent for us to collect, use, or disclose your personal data at any time.
Under the Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:
We reserve the right to update or modify this Privacy Policy at any time. Any updates will be posted on this page with a revised effective date.